Additional Information

Check In/Out

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    We welcome guests to check-in at 3 p.m. Check-out is at noon.

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    The availability of early check-in depends on our current occupancy. Please call us at (515) 985-2066 to ask about the availability of early check-in, and we’ll let you know.

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    We’d be pleased to store your luggage before check-in or after check-out. This service is available at no charge

Reservations

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    We’d be happy to help, just contact the hotel. Please note, if it’s less than 48 hours prior to your arrival, a change may not be possible.

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    If you cancel before 3:00PM local time, and at least 48 hours prior to arrival, you can avoid a 1 night(s) cancel penalty charge. Pre-paid, non-refundable rates are—surprise—not refundable, so we suggest against booking a non-refundable rate if you have reason to suspect your plans may change.

Guest Services

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    Ride sharing services like Uber and Lyft both operate in Des Moines.

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    There is a convenience parking lot across the street (south of the hotel) and a parking garage behind the hotel (to the west of the hotel). Daily meter parking is also available.

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    Absolutely. Located in the lobby, our concierge team is ready to assist with recommendations and special requests. Concierge service is available by calling the front desk.

Amenities

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    All Surety guestrooms have complimentary high-speed Wi-Fi.

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    You don’t need to. Each guestroom has a hairdryer as part of our in-room amenities along with Grown Alchemist skin and hair care.

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    We can help! Room service is available from Mulberry Street Tavern.

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    To request a crib or rollaway bed, press Service on your room phone.

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    Pop small items in your guest room mini-fridge or let us know you need to chill a larger item. We’ll be happy to help.

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    Laundry can be done off site for an additional cost. Laundry is picked up weekday mornings at 8am and returned by 8pm the same day. Please contact the Front Desk for pricing information

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    Our spaces feature ADA amenities including:

    • Public spaces: registration desk pathway, service animals are welcome, elevators, accessible guest rooms with 32″ wide doorways, accessible route from public entrance to accessible guest rooms
    • Guestrooms: door night guards lowered, doors with lever handles, electrical outlets lowered, hearing accessible rooms and/or kits, accessible vanities, viewports lowered, convenience power at bedside, wireless charging pad at nightstand
    • Bathrooms: bathroom grab bars, bathtub grab bars, bathtub seat, roll-in shower, adjustable shower wand, toilet seat at wheelchair height, transfer shower

    For a full list of ADA amenities, please visit the front desk or call us at (515) 985-2066.

Food and Dining

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    Dinner is served Tuesday-Thursday  from 5pm–9pm, and Friday–Saturday from 5pm–10pm. Saturday Brunch is served 10am–3pm.

    Bar Hours:

    Tuesday-Thursday 4PM-11PM Kitchen 4PM-9PM

    Friday-Saturday 4PM-12AM Kitchen 4PM-10PM

    Surety Lounge Coffee Shop: Monday-Sunday 7AM-2PM

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    You can make a reservation here.

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    Surety Courtyard will be opening June 9th! We will be open Thursdays and Fridays 4PM-10PM and Saturdays 11AM-11PM. Surety Courtyard will have a new menu that will feature lite bites, shareables and new cocktails. Surety Courtyard will be the place to sip in the sun and connect with friends and family!

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Pets

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    Sounds good to us. Up to two dogs are welcome per guest room.

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    A $75.00 fee is required at check-in. This allows us to thoroughly clean and sanitize the room after your departure. No more than two pets are allowed per guest room.

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    We have treats, beds and bowls waiting for your four-legged friends.

Events

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    We’re thrilled to offer five event spaces, each unique and offering something for your corporate or social events of any size. Learn more about each here.

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    Let’s talk! Begin the process of booking your Surety event here.

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    We can’t wait to welcome you. Learn more about group rates at Surety here.

GIFT CARDS

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    You can purchase physical and virtual gift cards here, or stop by our front desk.

    P.S. You can also use your Surety gift card at Mulberry Street Tavern.

COVID-19 UPDATES

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    We’re following the latest guidance from the world’s leading health experts and government authorities, including the World Health Organization and Centers for Disease Control. All of our associates have been trained on safety and sanitation protocols and wear appropriate PPE as their roles require. You can read more about how we’re operating with everyone’s health in mind here.

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    Yes, in accordance with local regulations. We have room configurations that allow for physical distancing among guests.

How else can we help

If you have other questions you'd like answered, let us know. We'll get right back to you.