Additional Information

We welcome guests to check-in at 3 p.m. Check-out is at noon.

The availability of early check-in depends on our current occupancy. Please call us at (515) 985-2066 to ask about the availability of early check-in, and we’ll let you know.

We’d be pleased to store your luggage before check-in or after check-out. This service is available at no charge

We’d be happy to help, just contact the hotel. Please note, if it’s less than 48 hours prior to your arrival, a change may not be possible.

If you cancel before 3:00PM local time, and at least 48 hours prior to arrival, you can avoid a 1 night(s) cancel penalty charge. Pre-paid, non-refundable rates are—surprise—not refundable, so we suggest against booking a non-refundable rate if you have reason to suspect your plans may change.

Ride sharing services like Uber and Lyft both operate in Des Moines.

There is a convenience parking lot across the street (south of the hotel) and a parking garage behind the hotel (to the west of the hotel). Daily meter parking is also available.

Absolutely. Located in the lobby, our concierge team is ready to assist with recommendations and special requests. Concierge service is available by calling the front desk.

All Surety guestrooms have complimentary high-speed Wi-Fi. All Surety guestrooms are Pet Friendly. Welcome amenities are available on request and when you book your pet package. These pet friendly amenities will be placed in your room prior to check-in.

You don’t need to. Each guestroom has a hairdryer as part of our in-room amenities along with LATHER skin and hair care.

We can help! Room service is available from Mulberry Street Tavern.

To request a crib or rollaway bed, press Service on your room phone.

Pop small items in your guest room mini-fridge or let us know you need to chill a larger item. We’ll be happy to help.

Laundry can be done off site for an additional cost. Laundry is picked up weekday mornings at 8am and returned by 8pm the same day. Please contact the Front Desk for pricing information

Our spaces feature ADA amenities including:

• Public spaces: registration desk pathway, service animals are welcome, elevators, accessible guest rooms with 32″ wide doorways, accessible route from public entrance to accessible guest rooms
• Guestrooms: door night guards lowered, doors with lever handles, electrical outlets lowered, hearing accessible rooms and/or kits, accessible vanities, viewports lowered, convenience power at bedside, wireless charging pad at nightstand
• Bathrooms: bathroom grab bars, bathtub grab bars, bathtub seat, roll-in shower, adjustable shower wand, toilet seat at wheelchair height, transfer shower

For a full list of ADA amenities, please visit the front desk or call us at (515) 985-2066.

MST is open for dinner nightly and for brunch on Saturday and Sundays.  View full dining and bar hours here.

You can make a reservation here.

Surety Courtyard is open seasonally and is the perfect place to enjoy outdoor dining, host the next after-hours team meeting, or hold a wedding welcome reception. Enjoy patio perfect cocktails 5pm-10pm Wednesday through Saturday or chat with our sales team to reserve the space any day of the week. Learn more.

Sounds good to us! Surety Hotel is pet friendly; we love our puppy friends! Up to two dogs are welcome per guest room.

A $75.00 fee is required at check-in. This allows us to thoroughly clean and sanitize the room after your departure. No more than two pets are allowed per guest room.

Our pet friendly hotel has dog treats, toys, small to large dog beds, waste bags, as well as food and water bowls waiting for your beloved pet.

We’re thrilled to offer five event spaces, each unique and offering something for your corporate or social events of any size. Learn more about each here.

Let’s talk! Begin the process of booking your Surety event here.

We can’t wait to welcome you. Learn more about group rates at Surety here.

You can purchase physical and virtual gift cards here, or stop by our front desk.

P.S. You can also use your Surety gift card at Mulberry Street Tavern.